Effective Date: August 25, 2026
Ridgemont Commercial Consultants (“Ridgemont,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information that you share with us. This Privacy Policy explains how we collect, use, share, and protect information when business clients visit usa.ridgemontlending.com (the “Website”) or otherwise engage with our commercial and business consulting, AI receptionist, AI-assisted communications, CRM and workflow automation, lead management, appointment scheduling, onboarding, marketing and business automation, related technology services, or commercial financing consulting (collectively, the “Services”).
By using our Website or submitting information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information necessary to provide, configure, support, and improve the Services you request, and, where applicable, to assess financing needs and identify suitable financing solutions. This may include:
- Business Information: Business name, address, phone number, industry, structure, number of employees, years in operation, service needs, and related operational information.
- Contact and Account Information: Name, title, email address, mobile or other telephone number, account details, and other contact information used to communicate with you and provide the Services.
- Forms, Purchases, and Service Information: Information submitted through forms, package or service purchased, transaction and service details, onboarding information, and related customer records.
- Service and Automation Information: Information you provide for consulting, setup, onboarding, lead management, appointment scheduling, CRM, workflow, AI receptionist, AI-assisted communications, support, and related technology services.
- Financial Information: Revenue history, bank statements, tax returns, credit information (including business and possibly owner credit scores), and other documentation relevant to financial qualifications.
- Owner/Principal Information: Names, titles, ownership percentages, contact details, and identifying information such as date of birth and Social Security Number where required for certain financing products.
- Communication Records: Email correspondence, call logs, form submissions, support inquiries, and other records of communications with us.
- Technical, Browser, and Device Information: Internet Protocol address, browser and device type, operating system, referring pages, pages visited, timestamps, cookie identifiers, and similar technical information where applicable.
2. How We Use Your Information
We use your information to:
- Provide, configure, operate, support, and improve the Services you request.
- Process purchases and maintain transaction and service records.
- Manage onboarding, accounts, appointments, leads, workflows, service communications, and customer support.
- Evaluate your business’s financing needs and eligibility and match you with appropriate lenders or financing programs where requested.
- Communicate with you about your inquiries, purchases, applications, accounts, and our Services.
- Send SMS communications when the applicable consent has been provided.
- Send marketing communications only where separately permitted or consented to as required.
- Maintain security, prevent fraud or misuse, resolve disputes, and comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell your personal or business information. We only share your information:
- With prospective lenders or financing partners solely for the purpose of obtaining funding offers or terms tailored to your business needs when you request financing assistance.
- With service providers that assist us in providing, processing, securing, hosting, or supporting the Services, subject to appropriate confidentiality and data-protection obligations.
- As required by law, such as in response to court orders, subpoenas, regulatory obligations, or to protect legal rights and safety.
Information is shared on a need-to-know basis, and we require service providers to process information only for the purposes for which it was disclosed.
4. SMS and Mobile Information
Information We Collect
When you provide a mobile telephone number or interact with our text messaging program, we may collect your mobile number; your SMS consent status; whether non-marketing/service consent and marketing/promotional consent were granted separately; the date, time, and source of consent; opt-out status; and SMS communication history or delivery records where applicable.
How We Use Mobile Information
We may use mobile information to send appointment confirmations and reminders, onboarding communications, requested support, account or service communications, setup notifications, operational notices, and information related to your inquiry or purchased Services. We send marketing or promotional messages only where the appropriate separate consent has been provided and applicable law permits.
Separate Consent Categories
Consent for non-marketing or service-related text messages and consent for marketing or promotional text messages may be collected separately. Agreeing to non-marketing or service-related messages does not constitute consent to receive marketing or promotional messages. A purchase does not automatically constitute SMS consent, and neither form of SMS consent is required to complete a purchase.
SMS consent and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Mobile information, including phone numbers and SMS opt-in or consent information, will not be sold or rented, and SMS consent information will not be transferred to third parties for unrelated marketing.
Messaging Service Providers
We may disclose mobile information to telecommunications, CRM, messaging, hosting, automation, and technology service providers that process communications on Ridgemont’s behalf, strictly as necessary to provide and support Ridgemont’s Services. This limited service-provider disclosure is not a sale or sharing of consent for any third party’s own marketing.
Opting Out and Assistance
You may withdraw SMS consent at any time by replying STOP. For assistance, reply HELP or use our normal customer-support channels.
SMS Record Retention
We may retain consent records and related messaging records for legitimate business, compliance, dispute-resolution, and legal purposes.
5. Data Security
We maintain commercially reasonable administrative, technical, organizational, physical, electronic, and procedural safeguards designed to protect your information. Data is stored using secure systems with access restricted to authorized Ridgemont personnel and service providers who need it to provide Services, conduct financing evaluations, or manage client relationships. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We and service providers acting on our behalf may use cookies, pixels, analytics tools, log files, and similar tracking technologies to operate and secure the Website, remember preferences, understand site usage and traffic, measure performance, diagnose problems, and improve our Website and Services. These technologies may collect Internet Protocol address, cookie or device identifiers, browser and device type, operating system, referring and exit pages, pages viewed, interactions, and dates and times of visits. You may be able to control cookies through your browser settings, although disabling some cookies may affect Website functionality.
7. User Rights and Choices
Subject to applicable law, you may ask us to update or correct your information, request deletion of information, or exercise other applicable privacy rights by contacting [email protected]. We may need to verify your identity, and legal exceptions may apply.
You may withdraw SMS consent at any time by replying STOP. For SMS assistance, reply HELP. You may also use the contact information below to update your communication preferences. Withdrawing SMS consent does not affect purchases already made or communications we may lawfully send through non-SMS channels.
State-Specific Privacy Rights
While we primarily serve businesses, we are mindful that some state privacy laws may still apply, especially if personal information such as Social Security numbers or credit data is collected.
California Residents (California Consumer Privacy Act – CCPA)
If you are a California resident and interact with us as a sole proprietor or individual, you may have the right to:
- Know what personal information we collect, use, and disclose.
- Request deletion of your personal information, subject to applicable exceptions.
- Opt out of the sale of personal information (we do not sell your data).
To exercise any of these rights, please email [email protected] or call us at the contact number listed on our Website.
Other States
We also strive to comply with other applicable state privacy laws, including those in Virginia, Colorado, Connecticut, and Utah. While many of these laws primarily apply to consumer data, we respect the principles of transparency, access, and secure processing of personal data where applicable.
8. Data Retention
We retain information only as long as reasonably necessary to fulfill the purposes outlined in this policy, provide the Services, maintain appropriate business records, resolve disputes, and meet legal, accounting, reporting, and compliance obligations.
9. Third-Party Links
Our Website may include links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties.
10. Automated and AI-Assisted Services
Ridgemont may provide AI receptionist, AI-assisted communication, CRM, workflow, lead-management, appointment-scheduling, onboarding, marketing, business-automation, and related technology services. These Services may use automated or AI-assisted systems to process information, route inquiries, schedule appointments, support onboarding, and deliver communications configured for a client. Ridgemont uses information for these purposes only as appropriate to provide and support the requested Services.
Our Website also provides an automated assistant that answers general questions using responses approved by Ridgemont. The assistant does not make lending, eligibility, credit, or other automated decisions.
If the assistant cannot answer a question, you may choose to provide your name, email address, optional telephone number and company name, and your question so Ridgemont can contact you. This information is stored privately in our WordPress Website and sent to our designated business email account. We use it only to review and respond to your inquiry. Saved chatbot inquiries are scheduled for deletion after 90 days unless a longer period is required to continue the business relationship or comply with legal obligations.
Do not submit Social Security numbers, passwords, payment-card or bank details, tax records, credit reports, government identification numbers, confidential application documents, or other sensitive information through the chat or its follow-up form. Use the designated financing application or contact our team when information of that kind is required.
Ridgemont is not a lender, and automated or AI-assisted responses do not constitute an approval, financing offer, guarantee, or legal, tax, investment, credit, or financial advice. Contact our team to verify information or request human assistance.
11. Children’s Privacy
Our Services are intended solely for businesses and are not directed toward individuals under the age of 18. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
For questions about this Privacy Policy or your data, please contact us at:
Ridgemont Commercial Consultants
Email: [email protected]
Website: https://usa.ridgemontlending.com